How do you ship your orders?
We ship your orders using Air & Surface Shipment fulfilled by Delhivery, Ecom Express, Xpressbees, DTDC and IndiaPost. In case your Location is not covered by Delhivery, Ecom Express, Xpressbees or DTDC, we will ship your order using Speed Post.
How soon can I expect my order to be delivered?
Shipment speed depends upon Your Location. Orders to Most major cities of North India are delivered in 2-3 days from the date of dispatch. Orders to major Cities like Bangalore, Kolkata, Chennai, Pune, Mumbai, Hyderabad, Ahmedabad are delivered in 3-4 days. Orders to rest of India are delivered in 5-9 days. If your location is a Remote one, we will ship your order via India Post which may take between 5-12 days.
How long do you take to dispatch an order?
We usually dispatch the orders booked before 11 am on the same working day. The orders booked after 11 am will be dispatched on the next working day. For example, if you place an order on Friday, 3 pm, we will dispatch your order on Saturday from our warehouse. If you place an order on Saturday, 3 pm, we will dispatch your order by Monday.
In some circumstances it may take 2-3 working days to dispatch an order. This is very rare but is a possibility. In this case we will inform you via email or Phone.
Please note that it may take upto 48 hours from the time of dispatch, for the tracking information of your order to show valid details.
How can I track my order?
Once you place an order, we process it and generate an AWB (Tracking Number). We will email and Whatsapp you this tracking number and you can then use this number to track your order.
To track your order, use the Tracking number provided in the Shipping email.
You can also track your order on Acacia World website. You will need to login to your account and from there you can track your order.
I have been waiting for over 9 days and have not yet received my order. What do I do?
In a rare case if you do not receive your order within the promised time, please contact our customer care. We will help you track the order and get the order delivered.
What happens if the package I received is damaged?
Please do not accept any package that is damaged. Notify us immediately. We will either resend the item(s) you have ordered or we shall refund the whole amount you paid to us. In case you do receive the package because it looks all right on the outside, but is damaged from the inside please read our Return & Refund Policy.
What are the shipping charges on Acacia World?
Shipping is Free on Acacia World for orders with value over Rs. 499. We may charge some shipping fees for some items that are priced below Rs. 499. In case a shipping Fee is being charged, you will see that when you checkout or on the product page itself. You will not be charged anything above your final amount when you place an order.