Shipping & Delivery Policies
We ship your orders using Air & Surface Shipment fulfilled by FedEx and IndiaPost. In case your Location is not covered by FedEx or Aramax we will ship your order using Speed Post.
Shipment speed depends upon Your Location, Weight of the Shipment and the Type of Delivery service you choose. Your orders will most probably be delivered to you within 2-5 working days from the Day of Dispatch. You can know the actual estimated days of delivery when you track your order.
We usually dispatch the orders booked before 11 am on the same working day. The orders booked after 11 am will be dispatched on the next working day. For example, if you place an order on Friday, 3 pm, we will dispatch your order on Saturday from our warehouse. If you place an order on Saturday, 3 pm, we will dispatch your order by Monday.
In some circumstances it may take 2-3 working days to dispatch an order. This is very rare but is a possibility. In this case we will inform you via email.
Please understand that DISPATCH means completing the order and handing it over to our Logistics Partner.
Once you place an order, we process it and generate an AWB (Tracking Number). We will email and SMS you this tracking number and you can then use this number to track your order.
You can also visit your account page, go to My Orders and Track your order from there. You can also, simply use the tracking number provided to you and track it on the tracker provided on the top left corner of the homepage.
You may directly call our Logistics Partner on the following Toll free numbers and book a complaint. FedEx: 18004194343 | Dot Zot: Your issue will be resolved in 24 hours. You may also contact Acacia World and our customer care executives will see that your issue is resolved as soon as possible.
Please do not accept any package that is damaged. Notify us immediately. We will either resend the item(s) you have ordered or we shall refund the whole amount you paid to us. In case you do receive the package because it looks all right on the outside, but is damaged from the inside please read our Return & Refund Policy.
Shipping charges are very nominal. Rs. 70 for the first Kg and Rs 50 thereafter. If the product you ordered weighs 1 Kg or below, you will be charged Rs. 70. If it weighs between 1 and 2 Kg, you will be charged Rs. 120, if it weighs between 2 Kg and 3 Kg, you will be charged Rs. 170 and so on.